[rt-users] Having problems with a default install of 3.6.5

[Mike Gracy]

Ok, I'll think about it.  It's just that in the menubar I found 
inconsistencies.  Some links had the /index.html, others didn't.  That's 
what led me to believe it was a minor typo.

Drew Barnes wrote:
> I'm not sure that's a bug, per se.  I know some people use some rewrite
> rules to add index.html to any path with no file (whether for security
> reasons or for ease of use on a per-site basis), although you should be
> able to set an option in httpd.conf to use that by default also (I think).
>
> Jesse is very active on the list here, so you could always send a diff
> -u to rt-devel if you feel it absolutely should be fixed for future
> releases.  I don't have any problems on my site with that particular
> file as it is, though.
>
>
> Mike Gracy wrote:
>   
>> Well I did finally get logging working to /var/log/rt3.
>> I also finally found and fixed the defective href link to the Admin
>> interface.
>>
>> My diff for rt3/share/html/Elements/Tabs :
>> 87c87
>> <                        path => 'Admin/',
>> ---
>>     
>>>                        path => 'Admin/index.html',
>>>       
>> I've even downloaded the source again to make sure.  3.6.5 still has
>> this error in the tar.gz file.
>>
>> I find it hard to believe that this simple error hasn't been patched
>> yet.  Do the developers monitor this list for these types of things?
>>
>>
>> Drew Barnes wrote:
>>     
>>> Not sure about your other issues, but if you touch rt.log in
>>> /opt/rt3/var/log, the error with logging will go away.
>>>
>>> Mike Gracy wrote:
>>>       
>>>> I configured and installed it, I can login with the default root
>>>> account.
>>>> I click on Configuration and get sent back to the Home - RT at a
>>>> glance page.
>>>> I'm unable to get to the config page.  I've been scouring the httpd
>>>> error and system messages log and not finding anything that helps.
>>>> I tried turning on the log file in SiteConfig, but that errored out,
>>>> stating that it couldn't open/create rt.log.  I should think the
>>>> default permissions to /opt/rt3/var/log would have allowed for this
>>>> automatically.   I'm at a bit of a loss here.
>>>> I'm needing to solve this because I need to migrate a 3.0.12 database
>>>> from another machine to this one.  I've already done the db import and
>>>> upgrades without error, but it does me no good if I can't get in the
>>>> Configuration page.
>>>> Help?
>>>>
>>>>         


-- 
Mike Gracy
www.MyPoints.com
Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
Fax-415-829-6174