[rt-users] Trouble after upgrade

[Joshua Speer]

Drew, 

Thanks again for your replies. I had found that thread
last week when you first started helping me.
Unfortunately this wasn't the fix for me. I have been
searching the gossamer threads looking for anything
that might be a possibility, but haven't found the fix
yet.

--- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:

> This post from April regarded Reminders, but it
> seems very much like the
> problem you are describing.
> Found my problem. Turns out I had an old
> DBIx::SearchBuilder installed
> *in* a
> different dir (from an old Perl install), and
> somehow it was being used
> instead of the new one. I deleted the old DBIx,
> cleaned the Mason cache,
> restarted httpd, and all's well now with Reminders.
> 
> hope that helps someone;
> 
> -- Gary Oberbrunner
> 
> I would start a CPAN shell and install
> DBIx::SearchBuilder to make sure
> you have the latest.
> 
> 
> Joshua Speer wrote:
> > OK so here is the latest, I have put the source on
> the
> > server, and ran make depends, and all dependancies
> > have been satisfied. Also, I have removed and
> > conflicting older packages. This appears to be
> > something with the new implementation of
> reminders,
> > and mason not being configured for it properly? Is
> > their any location that needs to have reminders
> > specified for mason?
> >
> > Thanks,
> >
> > Josh
> >
> > --- Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
> wrote:
> >
> >   
> >> Not exactly the same error but similar.  Perhaps
> >> this can either help or
> >> get you started poking through things.
> >>
> >>     
> >
>
http://www.gossamer-threads.com/lists/rt/users/64920#64920
> >   
> >> Joshua Speer wrote:
> >>     
> >>> Here is the raw error when I try to create a new
> >>> ticket:
> >>>
> >>> RT::CustomField::MatchPattern Unimplemented in
> >>> HTML::Mason::Commands.
> >>>
> >>>       
> >
>
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
> >   
> >>> line 65) 
> >>>
> >>>
> >>> Trace begun at
> >>> /usr/share/perl5/HTML/Mason/Exceptions.pm line
> 129
> >>>
> >>>       
> >
>
HTML::Mason::Exceptions::rethrow_exception('RT::CustomField::MatchPattern
> >   
> >>> Unimplemented in HTML::Mason::Commands.
> >>>
> >>>       
> >
>
(/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
> >   
> >>> line 65) ^J') called at
> >>> /usr/share/perl5/DBIx/SearchBuilder/Record.pm
> line
> >>>       
> >> 495
> >>     
> >
>
DBIx::SearchBuilder::Record::AUTOLOAD('RT::CustomField=HASH(0x8324654)',
> >   
> >>> undef) called at
> >>>
> >>>       
> >
>
/usr/share/request-tracker3.6/html/Elements/ValidateCustomFields
> >   
> >>> line 65
> >>> HTML::Mason::Commands::__ANON__('CustomFields',
> >>> 'RT::CustomFields=HASH(0x9af2760)', 'ARGSRef',
> >>> 'HASH(0x960f230)') called at
> >>> /usr/share/perl5/HTML/Mason/Component.pm line
> 135
> >>>
> >>>       
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x83240c0)',
> >   
> >>> 'CustomFields',
> >>>       
> >> 'RT::CustomFields=HASH(0x9af2760)',
> >>     
> >>> 'ARGSRef', 'HASH(0x960f230)') called at
> >>> /usr/share/perl5/HTML/Mason/Request.pm line 1251
> >>> eval {...} at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Request.pm
> >>     
> >>> line 1246
> >>> HTML::Mason::Request::comp(undef, undef,
> >>> 'CustomFields',
> >>>       
> >> 'RT::CustomFields=HASH(0x9af2760)',
> >>     
> >>> 'ARGSRef', 'HASH(0x960f230)') called at
> >>>
> >>>       
> >
>
/usr/share/request-tracker3.6/html/Ticket/Create.html
> >   
> >>> line 247
> >>> HTML::Mason::Commands::__ANON__('Queue', 4,
> >>>       
> >> 'Queue',
> >>     
> >>> 4) called at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Component.pm
> >>     
> >>> line 135
> >>>
> >>>       
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x97fa2f0)',
> >   
> >>> 'Queue', 4, 'Queue', 4) called at
> >>> /usr/share/perl5/HTML/Mason/Request.pm line 1256
> >>> eval {...} at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Request.pm
> >>     
> >>> line 1246
> >>> HTML::Mason::Request::comp(undef, undef, undef,
> >>> 'Queue', 4, 'Queue', 4) called at
> >>> /usr/share/perl5/HTML/Mason/Request.pm line 915
> >>>
> >>>       
> >
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)',
> >   
> >>> 'Queue', 4) called at
> >>> /usr/share/request-tracker3.6/html/autohandler
> >>>       
> >> line
> >>     
> >>> 279
> >>> HTML::Mason::Commands::__ANON__('Queue', 4)
> called
> >>>       
> >> at
> >>     
> >>> /usr/share/perl5/HTML/Mason/Component.pm line
> 135
> >>>
> >>>       
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x87f0858)',
> >   
> >>> 'Queue', 4) called at
> >>> /usr/share/perl5/HTML/Mason/Request.pm line 1251
> >>> eval {...} at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Request.pm
> >>     
> >>> line 1246
> >>> HTML::Mason::Request::comp(undef, undef, undef,
> >>> 'Queue', 4) called at
> >>> /usr/share/perl5/HTML/Mason/Request.pm line 460
> >>> eval {...} at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Request.pm
> >>     
> >>> line 460
> >>> eval {...} at
> >>>       
> >> /usr/share/perl5/HTML/Mason/Request.pm
> >>     
> >>> line 412
> >>>
> >>>       
> >
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x859eec8)')
> >   
> >>> called at
> >>>       
> 
=== message truncated ===



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