[rt-users] Not sure what is wrong with rt-mailgate

[Mike Gracy]

I get the same output in /var/log/maillog if I email the queue.
I'm thinking this might be a misconfiguration with the web server.  Is 
rt-mailgate calling something via the httpd service to input the ticket?

[root at rt bin]# ./rt-mailgate --action correspond --queue General --url 
http://rt.mypointscorp.com
From:mike.gracy at mypointscorp.com
Subject:This is a test
This is a test
.
RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
%#                                          <jesse at bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/copyleft/gpl.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
<%ARGS>
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
$m->comp('/Elements/Callback', _CallbackName => 'Pre', %ARGS);
use RT::Interface::Email ();    # It's an exporter, but we don't care
$r->content_type('text/plain; charset=utf-8');
$m->error_format('text');
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS );
if ( $status == 1 ) {
  $m->out('ok');
  if ( $Ticket->Id ) {
    $m->out( 'Ticket: '  . ($Ticket->Id             || '') );
    $m->out( 'Queue: '   . ($Ticket->QueueObj->Name || '') );
    $m->out( 'Owner: '   . ($Ticket->OwnerObj->Name || '') );
    $m->out( 'Status: '  . ($Ticket->Status         || '') );
    $m->out( 'Subject: ' . ($Ticket->Subject        || '') );
    $m->out(
      'Requestor: ' . ($Ticket->Requestors->MemberEmailAddressesAsString 
|| '') );
  }
}
else {
  $RT::Logger->error( "Could not record email: " . $error );
  if ( $status == -75 ) {
    $m->out( "temporary failure - " . $error );
  }
  else {
    $m->out( 'not ok - ' . $error );
  }
}
$m->abort();
</%init>

-- 
Mike Gracy
www.MyPoints.com
Unix/Network Sysadmin

525 Market St.
34th Floor
San Francisco, Ca 94105

Desk-415.829.6174
Fax-415-829-6174