[rt-users] customize "RT at glance" for a group of users

Marie-Noelle Dauphin dauphin at idris.fr
Thu Dec 20 05:45:57 EST 2007


hello , I'm an  RT novice ...

I would like to create  for a group of users only ,a  page  "RT at a glance" 
without the possibility of  :
#  Simple Search
# · Tickets
# · Tools
# · Approval 


only the possibily of :
1/ "create a ticket" in one  queue  ,
2/ to see   two "group saved search"  . 

In fact the user could  see his tickets and  group's tickets ( The two saved 
group search )  but must not do any other search in the queue ....

The self service is'nt a good idea , because it's only  possible 
to  see  user's tickets ( and not the group's tickets )
to  create a ticket .


How Can I do that ?

Thank's for your response





 
   Marie-Noelle DAUPHIN                                               
   IDRIS/CNRS                                                        
   Batiment 506 - B.P. 167 - 91403 Orsay Cedex - France                  
   Telephone : 33. 1. 69.35.85.41                                       
   Telecopie : 33.1 69.35.37.75  Messagerie : dauphin at idris.fr        
   MIME messages welcome                                                       






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