[rt-users] customize "RT at glance" for a group of users
dauphin at idris.fr
Thu Dec 20 05:45:57 EST 2007
hello , I'm an RT novice ...
I would like to create for a group of users only ,a page "RT at a glance"
without the possibility of :
# Simple Search
# · Tickets
# · Tools
# · Approval
only the possibily of :
1/ "create a ticket" in one queue ,
2/ to see two "group saved search" .
In fact the user could see his tickets and group's tickets ( The two saved
group search ) but must not do any other search in the queue ....
The self service is'nt a good idea , because it's only possible
to see user's tickets ( and not the group's tickets )
to create a ticket .
How Can I do that ?
Thank's for your response
Batiment 506 - B.P. 167 - 91403 Orsay Cedex - France
Telephone : 33. 1. 126.96.36.199
Telecopie : 33.1 188.8.131.52 Messagerie : dauphin at idris.fr
MIME messages welcome
More information about the RT-Users