[rt-users] Email ticket requests ...

[John Arends]

Are you sure sendmail will receive email from outside?

Nicholas Whitehead wrote:
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> I have RT 3.6.3 installed on a Fedora Core 6 box
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> I have configured it to use Sendmail ….
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> All seems to work fine
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> When tickets are created from within RT, all the emails are sent 
> correctly to requestors, CC, CCadmins etc
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> I can send a mail from the server (where RT is installed) and get a 
> ticket created OK via echo ‘hello’ ¦ mail –s “test subject” rt
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> However, the difficulty starts when trying to request a ticket from 
> outside the RT server (eg from our Exchange email system in the office. 
> The mails seem never to reach the RT system. This obviously is the same 
> when trying to reply from emails back to the ticket ..
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> Any help would be appreciated
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> Thanks in advance
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