[rt-users] Some thoughts on the Quick Search list

Taan Lindemans taan at cryologic.com
Wed Feb 7 01:07:36 EST 2007


Jesse Vincent wrote:
> 
> On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
>> Does anybody else think it would be useful if the Quick Search list 
>> could be modified to include saved searches on a per user basis?
> 
> I think that this might want to be another portlet, but I'd love to see
> it happen. 

Attached is a basic solution to display summaries of Saved Searches in
the Quick Search list. Any Saved Searches added to your "RT at a glance
- Summary" preferences will be added to the bottom of the list. A new
title bar separates them from the queue summaries.

This was achieved by placing a butchered version of "QueueSummary" in
local/html/Elements

A modified MyRT is also included to turn off the actual Saved Search
Ticket list in the Summary section of the homepage.

This was modified on RT-3.6.0 but seems to work on 3.6.3, however none 
of the changes to MyRT or ShowSearch (from where a lot of code was cut) 
in 3.6.3 have been implemented.

It needs a lot of tidying up, and a new portlet would probably still be 
more desirable.

Taan
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