[rt-users] Re: RT 3.6.3 Mandatory CF's

[Philip Kime]

> just a simple question for Custom Fields:
> Can a Custom Field be 'validate', and non-mandatory?
> This means, only a check that the content is a Number and nothing else
but
> not needed or mandatory?

Actually, we are just in the process at where I work of modifying RT to
make "Mandatory" a completely separate checkbox to format validation
partly for this very reason. We want all this in the core API so it's
enforced for all interfaces (GUI, REST, Email ...) and so "being
mandatory" is completely separate from "matching a certain pattern".
There are a few reasons why this makes sense and it's really important
when using RT in an audited change management environment. We'll
probably be posting the patches when it's done (fairly soon).

PK