[rt-users] Filter resolved tickets in simple searches

[Ryan Fox]

Torben Nehmer wrote:
> Hi everybody,
>  
> is there a simple way to filter all resolved ticket from searches done 
> through the simple search feature? I often use that feature to do a 
> quick "fulltext:this-and-that", and the buch of resolved tickets I get 
> there sort of clutters up the result list.
>
After running a SimpleSearch, you can click on 'Query Builder', which 
will load the last query you have run (the SimpleSearch) and allow you 
to modify it from there (like to remove resolved tickets). 

If you often run SimpleSearch queries that you wish to restrict to 
unresolved tickets, there are a few customization options available that 
may save you much time.  You could make SimpleSearch only search for 
unresolved Tickets by editing html/Search/Simple.html , or, perhaps make 
a SelectBox in html/Elements/SimpleSearch with options for 'Unresolved' 
and 'All', and add code in html/Search/Simple.html to add the that ARG 
to the query.  I've done something similar to the latter in my 
AssetTracker SimpleSearch.   I've attached my diff, in case it helps.

Ryan



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