[rt-users] Custom fields for Queues

[Jesse Vincent]

On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
> On 2/15/2007 3:06 AM, Jesse Vincent wrote:
> 
> >On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
> >
> >>Would this be easy to hack in?  I haven't touched the schema at all, 
> >>so I don't know what's involved....
> >>
> >
> >It's certainly possible with the architecture. What are you looking to 
> >use it for?
> 
> Specifically, I'm looking to set up a queue owner who gets notified of 
> new tickets, but is not added as a Cc or AdminCc to the ticket itself. 


For that, create an "On Create, Notify Other Recipients" scrip with a
template with a To: line of the people you want to notify.

> In general, it could be used for holding all sorts of information to be 
> used by Scrips or reports.  Thanks!

For that, you probably want Attributes, not Custom Fields. (though CFs
would work if coded)

> 
> -- 
> Regards,
> 
> 
> joe
> Joe Casadonte
> joe.casadonte at oracle.com
> 
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> == The statements and opinions expressed here are my own and do not ==
> == necessarily represent those of Oracle Corporation.               ==
> ==========                                                  ==========
> 

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