[rt-users] How to prevent from creating tickets via email

[Joe Casadonte]

On 2/16/2007 10:37 AM, Olaf Hamann wrote:

> At the moment they can send to the rt-queue-emailaddress and a ticket 
> will be created in that queue.
> 
> Is it possible to prevent that?

perldoc rt-mailgate

At the bottom, look at the sections on Customization and Writing 
Plugins.  You'd basically need a plugin that rejects anything where the 
ticket argument does not exist.  There are a couple of plugins already 
in <rt-root>/lib/RT/Interface/Email that you can look at for examples.

-- 
Regards,


joe
Joe Casadonte
joe.casadonte at oracle.com

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