[rt-users] Promlem with OnChangeQueue and Attachements

[Kenneth Crocker]

Валерий,


	Why in the world would you want to copy/send out tons of attachments 
when they are already stored? Isn't an E_mail referencing the change 
enough? That's just way too much info flying around for me. Once is 
enough. After that, let 'em look it up. Just curious.

Kenn
LBNL

Валерий Харьков wrote:
> Hi, all.
> 
> So, i've got new ticket with some text and attached file.
> 
> 
> When i move it from one queue to another, and RT notifying me with 
> template:
> 
> .
> .
> .
> 
> {$Ticket->Transactions->First->Content()}
> 
> I'am recieving a letter with text part only. Yes, it's okay, because of 
> template. :)
> But. How can i write a template or a scrip to get mail with attached file.
> 
> PS When my template was:
> 
> .
> .
> .
> 
> 
> {$Transaction->Content()}
> 
> I got a : "This transaction appears to have no content".
> 
> Yes, i am understand that transaction (when you moving ticket between 
> queues) has no content.
> But i can't solve this problem :(
> 
> Thank you.
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