[rt-users] Promlem with OnChangeQueue and Attachements

[Helmuth Ramirez]

Well, if the ticket is being moved to another queue, then another group is getting the 'new' ticket.  Its not HORRIBLE to log into RT and check the attachment, but it would be nice to be able to open the attachment and reply to the ticket all via your e-mail client.

My 2cents

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Wednesday, February 21, 2007 3:20 PM
To: Валерий Харьков
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Promlem with OnChangeQueue and Attachements

Валерий,


	Why in the world would you want to copy/send out tons of attachments 
when they are already stored? Isn't an E_mail referencing the change 
enough? That's just way too much info flying around for me. Once is 
enough. After that, let 'em look it up. Just curious.

Kenn
LBNL

Валерий Харьков wrote:
> Hi, all.
> 
> So, i've got new ticket with some text and attached file.
> 
> 
> When i move it from one queue to another, and RT notifying me with 
> template:
> 
> .
> .
> .
> 
> {$Ticket->Transactions->First->Content()}
> 
> I'am recieving a letter with text part only. Yes, it's okay, because of 
> template. :)
> But. How can i write a template or a scrip to get mail with attached file.
> 
> PS When my template was:
> 
> .
> .
> .
> 
> 
> {$Transaction->Content()}
> 
> I got a : "This transaction appears to have no content".
> 
> Yes, i am understand that transaction (when you moving ticket between 
> queues) has no content.
> But i can't solve this problem :(
> 
> Thank you.
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