[rt-users] vanished lines in rt 3.6.1 reply
Ruslan Zakirov
ruslan.zakirov at gmail.com
Thu Jan 11 15:41:56 EST 2007
Try to install latest Text::Quoted module from CPAN.
On 1/11/07, Sven Sternberger <sven.sternberger at desy.de> wrote:
> Hello!
>
> strange effect in our RT 3.6.1 installation. I entered the following
> lines in the web gui as reply:
>
> >>
> >From the cmd-shell: perl -MCPAN -e shell
>
> cpan> test Math::Trig
>
> (just to make sure I won't have to start from scratch again afterwards)
>
> cpan> install Math::Trig
>
> That went ok as well ...
> <<
>
> I recognized that the lines which starts with cpan vanished in the ticket display.
> In the resulting email and with the command line client they show up.
>
> I tried to track down the problem, it only happens when I made a reply
> to an transaction, a reply to the ticket is always ok.
> The weird thing is that sometimes the first reply
> is okay but in the second reply the new entered lines are vanished again
> (the lines from the first try are still visible)
>
> It is not the word "cpan" which triggers the problem, but anything
> in the form /^\w+>/ (this is an regexp).
>
> I use ScientificLinux 4 which is a recompiled version of RHEL4.
>
> regards
>
> sven
>
> Perl v5.8.5 under linux
> Apache2::Const v2.000001;
> Apache2::Log v2.000001;
> Apache2::RequestIO v2.000001;
> Apache2::RequestRec v2.000001;
> Apache2::RequestUtil v2.000001;
> Apache2::Response v2.000001;
> Apache2::ServerUtil v2.000001;
> Apache2::Status v3.00;
> Apache::DBI v0.94;
> Apache::Session v1.6;
> Apache::Session::Generate::MD5 v2.1;
> Apache::Session::Lock::MySQL v1.00;
> Apache::Session::MySQL v1.01;
> Apache::Session::Serialize::Storable v1.00;
> Apache::Session::Store::DBI v1.02;
> Apache::Session::Store::MySQL v1.04;
> APR v0.009000;
> APR::Error v0.009000;
> APR::Pool v0.009000;
> APR::Table v0.009000;
> APR::Util v0.009000;
> AutoLoader v5.60;
> base v2.06;
> Benchmark v1.06;
> bytes v1.01;
> Cache::Simple::TimedExpiry v0.23;
> capitalization v0.03;
> Carp v1.03;
> CGI v3.11;
> CGI::Cookie v1.26;
> CGI::Util v1.5;
> Class::Container v0.11;
> Class::Data::Inheritable v0.02;
> Class::ReturnValue v0.51;
> Clone v0.18;
> constant v1.04;
> Cwd v2.19;
> Data::Dumper v2.121;
> Date::Format v2.22;
> Date::Parse v2.27;
> DBD::mysql v2.9004;
> DBI v1.40;
> DBIx::SearchBuilder v1.43;
> DBIx::SearchBuilder::Union v0;
> DBIx::SearchBuilder::Unique v0.01;
> Devel::StackTrace v1.11;
> Devel::StackTraceFrame v0.6;
> Devel::Symdump v2.05;
> Digest::base v1.00;
> Digest::MD5 v2.36;
> DynaLoader v1.05;
> Encode v2.01;
> Encode::Alias v2.00;
> Encode::Byte v2.00;
> Encode::Config v2.00;
> Encode::Encoding v2.00;
> Encode::Guess v2.00;
> Encode::Unicode v2.00;
> Errno v1.09;
> Exception::Class v1.19;
> Exception::Class::Base v1.2;
> Exporter v5.58;
> Exporter::Heavy v5.58;
> Fcntl v1.05;
> fields v2.03;
> File::Basename v2.73;
> File::Glob v1.03;
> File::Path v1.06;
> File::Spec v3.19;
> File::Spec::Unix v1.5;
> File::Temp v0.14;
> FileHandle v2.01;
> HTML::Element v3.16;
> HTML::Entities v1.27;
> HTML::Formatter v2.03;
> HTML::FormatText v2.01;
> HTML::Mason v1.3101;
> HTML::Mason::ApacheHandler v1.69;
> HTML::Mason::Exception v1.1;
> HTML::Mason::Exception::Abort v1.1;
> HTML::Mason::Exception::Compilation v1.1;
> HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
> HTML::Mason::Exception::Compiler v1.1;
> HTML::Mason::Exception::Decline v1.1;
> HTML::Mason::Exception::Params v1.1;
> HTML::Mason::Exception::Syntax v1.1;
> HTML::Mason::Exception::System v1.1;
> HTML::Mason::Exception::TopLevelNotFound v1.1;
> HTML::Mason::Exception::VirtualMethod v1.1;
> HTML::Mason::Exceptions v1.43;
> HTML::Parser v3.35;
> HTML::Scrubber v0.08;
> HTML::Tagset v3.03;
> HTML::TreeBuilder v3.18;
> HTTP::Date v1.46;
> I18N::LangTags v0.33;
> I18N::LangTags::Detect v1.03;
> integer v1.00;
> IO v1.21;
> IO::File v1.10;
> IO::Handle v1.24;
> IO::InnerFile v2.102 ;
> IO::Lines v2.103 ;
> IO::Scalar v2.105 ;
> IO::ScalarArray v2.103 ;
> IO::Seekable v1.09;
> IO::Wrap v2.102 ;
> IO::WrapTie v2.102 ;
> IPC::Open2 v1.01;
> IPC::Open3 v1.0106;
> lib v0.5565;
> List::Util v1.14;
> locale v1.00;
> Locale::Maketext v1.09;
> Locale::Maketext::Fuzzy v0.02;
> Locale::Maketext::Lexicon v0.36;
> Locale::Maketext::Lexicon::Gettext v0.11;
> Log::Dispatch v2.11;
> Log::Dispatch::Base v1.09;
> Log::Dispatch::File v1.22;
> Log::Dispatch::Output v1.26;
> Log::Dispatch::Screen v1.17;
> Log::Dispatch::Syslog v1.18;
> Mail::Address v1.62;
> Mail::Field v1.62;
> Mail::Field::AddrList v1.62;
> Mail::Field::Date v1.62;
> Mail::Header v1.62;
> Mail::Internet v1.62;
> MIME::Base64 v3.01;
> MIME::Body v5.403 ;
> MIME::Decoder v5.403 ;
> MIME::Decoder::Binary v5.403 ;
> MIME::Decoder::NBit v5.403 ;
> MIME::Decoder::QuotedPrint v5.403 ;
> MIME::Entity v5.404 ;
> MIME::Field::ContDisp v5.403 ;
> MIME::Field::ConTraEnc v5.403 ;
> MIME::Field::ContType v5.403 ;
> MIME::Field::ParamVal v5.403 ;
> MIME::Head v5.403 ;
> MIME::Parser v5.406 ;
> MIME::QuotedPrint v3.01;
> MIME::Tools v5.411 ;
> MIME::Words v5.404 ;
> mod_perl v2.000001;
> mod_perl2 v2.000001;
> ModPerl::Const v2.000001;
> Module::Versions::Report v1.02;
> overload v1.01;
> Params::Validate v0.74;
> POSIX v1.08;
> re v0.04;
> Regexp::Common v2.120;
> Regexp::Common::delimited v2.104;
> RT v3.6.1;
> RT::FM v2.2.0RC2;
> RT::Interface::Email v2;
> RT::Interface::REST v1.00;
> Scalar::Util v1.14;
> SelectSaver v1.00;
> Socket v1.77;
> Storable v2.13;
> strict v1.03;
> Symbol v1.05;
> Sys::Hostname v1.11;
> Sys::Syslog v0.08;
> Text::Autoformat v1.12;
> Text::Quoted v1.5;
> Text::Reform v1.11;
> Text::Tabs v98.112801;
> Text::Template v1.44;
> Text::Wrapper v1.000;
> Time::HiRes v1.55;
> Time::JulianDay v2003.1125;
> Time::Local v1.1;
> Time::ParseDate v2003.1126;
> Time::Timezone v2003.0211;
> Time::Zone v2.22;
> Tree::Simple v1.15;
> UNIVERSAL v1.01;
> UNIVERSAL::require v0.10;
> URI v1.30;
> URI::Escape v3.22;
> URI::URL v5.03;
> URI::WithBase v2.19;
> utf8 v1.04;
> vars v1.01;
> warnings v1.03;
> warnings::register v1.00;
> XSLoader v0.02;
>
>
> RT Variables
> RT::AmbiguousDayInPast
> 1
> RT::BasePath
> /opt/rt3
> RT::BinPath
> /opt/rt3/bin
> RT::CORE_CONFIG_FILE
> /opt/rt3/etc/RT_Config.pm
> RT::CommentAddress
> bitbucket at desy.de
> RT::CorrespondAddress
> bitbucket at desy.de
> RT::DatabaseHost
> localhost
> RT::DatabaseName
> rt
> RT::DatabasePassword
> Password not printed
> RT::DatabaseRTHost
> localhost
> RT::DatabaseType
> mysql
> RT::DatabaseUser
> rt
> RT::DateDayBeforeMonth
> 1
> RT::DefaultSearchResultFormat
> '<B><A
> HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
> RT::DefaultSummaryRows
> 10
> RT::EmailOutputEncoding
> utf-8
> RT::EtcPath
> /opt/rt3/etc
> RT::FriendlyFromLineFormat
> "%s via RT" <%s>
> RT::FriendlyToLineFormat
> "%s of rt Ticket #%s":;
> RT::LinkTransactionsRun1Scrip
> 1
> RT::LocalEtcPath
> /opt/rt3/local/etc
> RT::LocalLexiconPath
> /opt/rt3/local/po
> RT::LocalPath
> /opt/rt3/local
> RT::LogDir
> /var//log/rt
> RT::LogToFile
> 1
> RT::LogToFileNamed
> rt.log
> RT::LogToScreen
> error
> RT::LogToSyslog
> debug
> RT::LogoURL
> /NoAuth/images/bplogo.gif
> RT::LoopsToRTOwner
> 1
> RT::MailCommand
> sendmailpipe
> RT::MasonComponentRoot
> /opt/rt3/share/html
> RT::MasonDataDir
> /opt/rt3/var/mason_data
> RT::MasonLocalComponentRoot
> /opt/rt3/local/html
> RT::MasonSessionDir
> /opt/rt3/var/session_data
> RT::MaxAttachmentSize
> 10000000
> RT::MaxInlineBody
> 13456
> RT::MessageBoxWidth
> 72
> RT::MessageBoxWrap
> HARD
> RT::MinimumPasswordLength
> 5
> RT::MyRequestsLength
> 10
> RT::MyTicketsLength
> 10
> RT::NotifyActor
> 1
> RT::Organization
> desy.de
> RT::OwnerEmail
> root
> RT::ParseNewMessageForTicketCcs
> 1
> RT::RTAddressRegexp
> ^rt\@example.com$
> RT::RecordOutgoingEmail
> 1
> RT::RedistributeAutoGeneratedMessages
> 1
> RT::SITE_CONFIG_FILE
> /opt/rt3/etc/RT_SiteConfig.pm
> RT::SendmailArguments
> -oi -t
> RT::SendmailBounceArguments
> -f "<>"
> RT::SendmailPath
> /usr/sbin/sendmail
> RT::ShowTransactionImages
> 1
> RT::Timezone
> Europe/Berlin
> RT::UseFriendlyFromLine
> 1
> RT::UseFriendlyToLine
> 1
> RT::VERSION
> 3.6.1
> RT::VarPath
> /opt/rt3/var
> RT::WebBaseURL
> https://rt-system.desy.de
> RT::WebDefaultStylesheet
> 3.5-default
> RT::WebFlushDbCacheEveryRequest
> 1
> RT::WebImagesURL
> /NoAuth/images/
> RT::WebPort
> 80
> RT::WebURL
> https://rt-system.desy.de/
> RT::rtname
> rt
> Perl configuration
> Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
> Platform:
> osname=linux, osvers=2.6.9-34.0.1.elsmp, archname=i386-linux-thread-multi
> uname='linux yort.fnal.gov 2.6.9-34.0.1.elsmp #1 smp wed may 24 15:06:59 cdt 2006 i686 athlon i386 gnulinux '
> config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386 -mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost -Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
> hint=recommended, useposix=true, d_sigaction=define
> usethreads=define use5005threads=undef useithreads=define usemultiplicity=define
> useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
> use64bitint=undef use64bitall=undef uselongdouble=undef
> usemymalloc=n, bincompat5005=undef
> Compiler:
> cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
> optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
> cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm'
> ccversion='', gccversion='3.4.5 20051201 (Red Hat 3.4.5-2)', gccosandvers=''
> intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
> d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
> ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
> alignbytes=4, prototype=define
> Linker and Libraries:
> ld='gcc', ldflags =' -L/usr/local/lib'
> libpth=/usr/local/lib /lib /usr/lib
> libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
> perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
> libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
> gnulibc_version='2.3.4'
> Dynamic Linking:
> dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
> cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
>
>
>
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--
Best regards, Ruslan.
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