[rt-users] Question on SelfService...

Mat W lmw94002 at hotmail.com
Wed Jan 17 16:25:06 EST 2007


Hrm, but could one go in and alter that query?  I was looking at the 
/SelfService/Elements/MyRequests... seems possble.  Just not sure exactly 
how to go about it.

>Mat W wrote:
>>I created an unprivileged user that is an AdminCC on a queue.  When logged 
>>in to SelfService, they seem to have all the permissions I granted the 
>>AdminCC on that queue (create, show for the given queue) but here's the 
>>question...
>>
>>in the "My Open Tickets", should they see the open tickets in the queue?  
>>Same goes for the "My Closed Tickets".
>>
>No...
>
>"My Open Tickets" - Will only display tickets that they are the requestor 
>of.
>"My Closed Tickets" - Will show tickets that they are the requestor of but 
>also now have their status set to 'resolved'
>
>Jason, "axelilly"
>
>>Thanx.
>>
>>_________________________________________________________________
>>Get FREE Web site and company branded e-mail from Microsoft Office Live 
>>http://clk.atdmt.com/MRT/go/mcrssaub0050001411mrt/direct/01/
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Community help: http://wiki.bestpractical.com
>>Commercial support: sales at bestpractical.com
>>
>>
>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a 
>>copy at http://rtbook.bestpractical.com
>>
>
>

_________________________________________________________________
FREE online classifieds from Windows Live Expo – buy and sell with people 
you know 
http://clk.atdmt.com/MSN/go/msnnkwex0010000001msn/direct/01/?href=http://expo.live.com?s_cid=Hotmail_tagline_12/06




More information about the rt-users mailing list