[rt-users] How to change the select owner drop-down?

[Peterson, Erik]

On 1/18/07 2:33 PM, "Mario Gomide" <mariogomide at agricultura.gov.br> wrote:

> Hi there!!
> 
> I am a little new at RT, so I apologize if I skipped something...
> 
> I´m using  RT 3.6.1 on Debian with Postgres 8.1.5.
> Everytime I create a ticket, I have to select the owner on the drop-down
> by its username.
> I wanted to know how to change this so I can select the owner by the
> owner´s Name (as set in the user´s Real Name, or Nickname field).
> Is this implemented already?

You can copy share/html/Elements/SelectOwner to local/html/Elements and edit
it.

In rt-3.6.3, on line 57, is:

><%$User->Name()%></option>

Which is where the display of the select is written out.  You can change
this to:

><%$User->RealName()%></option>

See http://rt.bestpractical.com/view/CleanlyCustomizeRT for more info on how
to cleanly customize RT.

Hope that helps,
Erik

-- 
Erik Peterson
Manager, Project Technology Services
Education Development Center, Inc.
http://main.edc.org/