[rt-users] RT Essentials -- how relevant to 3.6.3?

[Steve Holmes]

Right you are. I should have checked before posting. There must have been
something else that I was thinking of besides CF.

I have the First Edition (is there another???).

Thanks,
Steve.


On 1/18/07, Scott Golby <sgolby at freshdirect.com> wrote:
>
>
> > On the topic of custom fields it just says they are adding them in a
> later version of RT.
> > I think the next edition should be twice as long with a lot more
> detail on the nitty gritty.
>
> Which version of the Book do you have ?  I have the First edition and it
> has a couple of sections on Custom Fields.
> Page 69-71 has what they are, most RT users would know this sure.
> Chapter 7 - Example Configuration has a bunch of examples using Custom
> Fields, page 112-113 is worth a look as it has a Template code example
> for pulling out the Custom Fields.  I've found this type of thing very
> useful as well as examples on the Wiki.
> Chapter 8 - Architecture page 131-133 has info on how to access the
> Custom Fields.
>
> The book could definitely do with more expert examples, Page 120 has a
> mapping which is useful if you already know how to access the Data,
> three examples of what you can do would increase that pages value 200%.
> I think once people are showing what types of things you can do with RT
> they'll explore the layout and post more code on the Wiki & mailing
> list.
>
> I find books and online resources serve different roles, I think the RT
> one is pretty good as a reference to the API & Objects.  The start of
> the book is a good introduction to novice users & managers who you are
> trying to show RT to.
>
> - Scott
>
>


-- 
I believe I found the missing link between animal and civilized man. It is
us. -Konrad Lorenz, ethologist, Nobel laureate (1903-1989)

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