[rt-users] features question.

[Sam Tilders]

Hi,

I've been using RT 3.2.1 for a while... and I'm gathering that's a
little old by now...

I've got new needs so I'm wondering if RT is capable, with or without
customisations of doing the some multi-domain type support, kind of
like virtual hosting.

For example,

I have two domains, each for a different brand name. The same support
staff answer both.

I'd like the customers to get their replies from an email address at
the same domain/brand as that which they sent their request to.

Also, I'd the domain tag in the subject line of the ticket responses
to be the same as the domain/brand as they sent their request to.

I could do this with two RT systems and two databases... but I'd like
the staff to only have to look at one system.

It wouldn't bother me if it had to be separate queues in the same
system.

Is this sort of thing possible?

Regards,

- Sam

-- 
-- 
Sam Tilders
sam at jovianprojects.com.au
(Move to Jupiter)