[rt-users] RT-3.6.3 and RTFM 2.2.0RC4 - how to create custom fields?

Mon Jan 22 17:14:45 EST 2007

Hmm - that's exactly what mine doesn't have ...

PK 

-----Original Message-----
From: bobg at remora.cc.uic.edu [mailto:bobg at remora.cc.uic.edu] On Behalf
Of Bob Goldstein
Sent: Sunday, January 21, 2007 8:13 PM
To: Philip Kime
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT-3.6.3 and RTFM 2.2.0RC4 - how to create
custom fields? 

In my RT:

  RTFM -> Configuration -> Custom Fields (under the RTFM heading) -> New
Custom Field

  Then, the "applies to" contains "RTFM articles" as well as other
entries.

     bobg

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>I can't see how to create Custom Fields for RTFM 2.2.0RC4 and RT-3.6.3?
>If I select "New custom field", it sends me to the usual custom field 
>creation page (/Admin/CustomFields/Modify.html?Create=3D1) and there is

>nothing like "article" or "RTFM class" or whatever in the "Applies to"
>drop-down - just the usual
>=20
>Tickets
>Groups
>Users
>Assets
>Ticket Transactions
>=20
> Should I be seeing somthing else? This is a fresh install of RTFM, no 
>previous version.
>=20
>PK
>=20
>--
>Philip Kime
>NOPS Systems Architect
>310 401 0407
>=20
>
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><!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> 
><HTML><HEAD> <META http-equiv=3DContent-Type content=3D"text/html; = 
>charset=3Dus-ascii"> <META content=3D"MSHTML 6.00.5730.11" 
>name=3DGENERATOR></HEAD> <BODY> <DIV><FONT face=3DArial size=3D2><SPAN 
>class=3D232420202-22012007>I = can't see how to=20 create Custom Fields

>for RTFM 2.2.0RC4 and RT-3.6.3? If I select "New = custom=20 field", it

>sends me to the usual custom field creation page=20
>(/Admin/CustomFields/Modify.html?Create=3D1) and there is nothing like 
>= "article"=20 or "RTFM class" or whatever in the "Applies to" 
>drop-down - just the=20 usual</SPAN></FONT></DIV> <DIV><FONT 
>face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007></SPAN></FONT> </DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007>Tickets</SPAN></FONT></DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007>Groups</SPAN></FONT></DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007>Users</SPAN></FONT></DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007>Assets</SPAN></FONT></DIV>
><DIV><FONT face=3DArial size=3D2><SPAN 
>class=3D232420202-22012007>Ticket =
>
>Transactions</SPAN></FONT></DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007></SPAN></FONT> </DIV>
><DIV><FONT face=3DArial size=3D2><SPAN = 
>class=3D232420202-22012007> Should I be=20 seeing somthing else? 
>This is a fresh install of RTFM, no previous=20 
>version.</SPAN></FONT></DIV> <DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007></SPAN></FONT> </DIV>
><DIV><FONT face=3DArial size=3D2><SPAN=20 
>class=3D232420202-22012007>PK</SPAN></FONT></DIV>
><DIV> </DIV>
><DIV align=3Dleft><FONT face=3DArial size=3D2>--</FONT></DIV> <DIV 
>align=3Dleft><FONT face=3DArial size=3D2>Philip Kime</FONT></DIV> <DIV 
>align=3Dleft><FONT face=3DArial size=3D2>NOPS Systems = 
>Architect</FONT></DIV> <DIV align=3Dleft><FONT face=3DArial 
>size=3D2>310 401 0407</FONT></DIV> <DIV> </DIV></BODY></HTML>
>
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