[rt-users] create child ticket

[Chris Hobbs]

Here's one method:

http://wiki.bestpractical.com/index.cgi?CreateChildTicket

I customized it a bit for our needs and wrapped it in div package that 
makes it look like the other sections of the Display.html page. It 
allows a user to spawn a depended-on ticket in our Tasks queue with a 
particular Owner, or alternatively create a PartsOrder ticket. The link 
above gives you the basics, this is a bit more complex. It lives in 
local/html/Callbacks/SA/Ticket/Display.html/BeforeShowSummary

Hope it helps!

Chris

<div class="titlebox ticket-task-form" id="">
  <div class="titlebox-title">
    <span class="widget"><a href="#" onclick="return 
rollup('TitleBox--_Ticket_Display.html--ticket-task-form----Tasks and 
Parts---0');" onfocus="this.blur(); return false;" title="Toggle 
visibility">X</a></span>
    <span class="left">Tasks and Parts</span>
    </div>
  <div class="titlebox-content " 
id="TitleBox--_Ticket_Display.html--ticket-task-form----Tasks and 
Parts---0">
<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" 
NAME="CreateTicketInQueue">
  <input class="button" type="submit" value="Create associated task for:">
  <& /Elements/SelectOwner, Name => 'Owner', QueueObj => 
$Ticket->QueueObj &>
  <input type="hidden" name="Queue" value="Tasks">
  <input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
  <input type="hidden" name="Subject" value="Task for: 
<%$Ticket->Subject%>">
</FORM>
<br />
<FORM ACTION="<% $RT::WebPath %>/Ticket/Create.html" 
NAME="CreateTicketInQueue">
  <input class="button" type="submit" value="Order Parts">
  <input type="hidden" name="Queue" value="PartsOrdering">
  <input type="hidden" name="DependsOn-new" value="<%$Ticket->Id%>">
  <input type="hidden" name="Subject" value="Part for: 
<%$Ticket->Subject%>">
</FORM>
</div>
</div>
<%ARGS>
$Ticket => undef
$Verbose =>  0
$Default => 0
</%ARGS>


Robin Ericsson wrote:
> Following up my previous non-answered post.
>
> Are there any other tools out there that lets the user easily create a
> subticket, preferably in another thread?
>