[rt-users] Scrip needed that automaticaly closes tickets with a special subject

[Thomas Hecker]

Hi all,

i use RT 3.6.1 and look for a scrip that automatically closes new ticktes
that have subjects that contain special words.

an example:

i have some UPS from APC wich send emails after performing selftesting. The
subject is somehing like "HOMER passes internal self test" where HOMER is
the name of the UPS. This email should be sent to rt. RT then opens a new
ticket. Now i want a scrip that closes the ticket automatically when the
subject of an email contains specail words. So status mails will still
generate tickets but are closed immediately (fpt statistic purpose). Status
mails with an error like "Error 123 while HOMER performing self test" then
correctly will open a ticket that stays open.

My problem here is, that i know nothing about perl coding, so i can't code
this scrip by myself. Maybe sombody has allready a scrip wich works similar,
or maybe somebody could code it?

Thanks for help
Thomas