[rt-users] one ticket for all alerts

[Toby Darling]

>> Is there a way to make RT only open one ticket for all alerts it is
>> receiving from a specific device?
>>
>> Lets say it is coming from device at domain.com. I only want it to open 1
>> ticket. This is to keep track of the alerts it is sending in only one
>> ticket.
> 
> What you could do is create a ticket manually and then put the magic 
> string including the ticket number [your.rt.name #12121] in the subject 
> line for all the alerts from the device.

I used to have this setup by fixing the Subject line so it had the 
ticket id in it (like what Steve just said) - this was OK, until the 
ticket had been reopened a few hundred times, then all got very slow due 
to the number of transactions. It works, but not in the long term.

Toby
.....