[rt-users] e-mail did not send to recipients

Mon Jul 9 15:59:25 EDT 2007

e-mail was processed by RT. /var/log/messages states that it sent it
to specified recipients. under history in web view, it shows that it
sent to the specified recipients. but no e-mail were ever sent! this
is the only that did not get sent. other e-mails before and after this
message were sent.

it looks like it was sent using Vista and Office 11. Are there issues
with RT and VISTA/OFFICE11? we do not want to lose mail (by not being
able to see it from our inbox).

here is the html content of the e-mail (extracted from RT)

<html xmlns:v="urn:schemas-microsoft-com:vml"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:w="urn:schemas-microsoft-com:office:word"
xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
	{margin:0in;
	margin-bottom:.0001pt;
	font-size:12.0pt;
	font-family:"Times New Roman";}
a:link, span.MsoHyperlink
	{color:blue;
	text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
	{color:purple;
	text-decoration:underline;}
span.EmailStyle17
	{mso-style-type:personal-compose;
	font-family:Arial;
	color:windowtext;}
@page Section1
	{size:8.5in 11.0in;
	margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
	{page:Section1;}
-->
</style>

</head>

<body lang=EN-US link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TEXT WAS HERE<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TEXT WAS HERE  <o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TEXT WAS HERE<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><img width=385 height=195 id="_x0000_i1025"
src="cid:image002.jpg at 01C7C22C.7255E590"><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TEXT WAS HERE</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>TEXT WAS HERE</span></font><o:p></o:p></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>

</div>

</body>

</html>

SYSTEM DETAILS:

CentOS release 4.5
RT 3.6.3

FastCgiIpcDir /var/cache/rt3

<VirtualHost rt.domain.com.net:443>
        ServerAdmin     noc at domain.com.net
        ServerName      rt.domain.com.net
        TransferLog     /var/log/httpd/access_log
        ErrorLog        /var/log/httpd/error_log
        DocumentRoot /opt/rt3/share/html

        SSLEngine on
        SSLCertificateFile /etc/httpd/conf/ssl/rt.domain.com.net.crt
        SSLCertificateKeyFile /etc/httpd/conf/ssl/rt.domain.com.net.key
        SSLCACertificateFile /etc/httpd/conf/ssl/sf_issuing.crt

        AddDefaultCharset UTF-8
        AddHandler fastcgi-script .fcgi

        <Directory /opt/rt3/share/html>
                Options FollowSymLinks ExecCGI
                AllowOverride None
        </Directory>

        Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
        ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

</VirtualHost>