AW: Re: [rt-users] Assigning Tickets

Ham MI-ID, Torsten Brumm torsten.brumm at Kuehne-Nagel.com
Tue Jul 10 09:12:24 EDT 2007


Yes, but group1 needs at queue2 also createticket and showqueue right to move them.

Then they are able to see the queue but only the ticket they moved.

Torsten

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Sent: Tue Jul 10 15:05:01 2007
Subject: Re: [rt-users] Assigning Tickets

At Monday 7/9/2007 11:43 PM, you wrote:
>Okay, our general setup is this:
>
>Group1 -> Queue1
>
>Group2 -> Queue2
>
>I want to be able for Group1 to move a ticket into Queue2 but NOT be able to
>see any of the tickets in Queue2 and vice versa.
>
>Is this possible?
>
>Thanks,
>Marc

Hi Marc,

Did you try this? I think all a user needs to move a ticket to 
another queue is ModifyTicket rights on the original queue.

Steve  

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