[rt-users] Queue change transactions

[Stephen Turner]

I have a customer (queue administrator) who would like to have a 
message sent to the requestor whenever a ticket is transferred from 
their queue to another queue. However, RT (3.4.2) treats this as a 
transaction in the receiving queue, so to do this I'd have to set up 
scrips in all the potential receiving queues. Does anyone know of a 
way of capturing a queue change transaction in the original queue?

Thanks,
Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)