[rt-users] On Correspond/Comment Notify Owner?

[Jacob Helwig]

Gary,

Since the ticket owner should already be notified of any correspondence
taken on the ticket, we added a scrip to handle comments.

On Comment Notify Owner as Comment with template Correspondence 

We set that as a global scrip, and it's worked beautifully for us.

As far as updating the owner, if someone changes a CF, the status, due
date, etc, etc.  I'm sure you could do that through a custom condition,
but I'm afraid I don't have anything off hand that would do that for
you. 


-- 
Jacob Helwig
PC Technician
Busch's Help Desk
Desk: x35221
Direct: 734-214-8221

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gary
Oberbrunner
Sent: Thursday, July 12, 2007 4:25 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] On Correspond/Comment Notify Owner?

Hi folks -- I'd like rt to notify the owner if correspondence or
comments come
in, but not if the correspondence/comments are by the owner.  Possible?
Easy?

Actually what I'd like is if *anything* changes in the ticket and the
change
is by someone else, I'd like the owner to get notified.  Do I need a
scrip per
change type or is there one global condition?

thanks!

-- 
Gary
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