[rt-users] On Correspond/Comment Notify Owner?

[Gene LeDuc]

Hi Gary,

So what you want is for the owner of the ticket to be notified of _all_ 
transactions where the owner is not the creator of the transaction?

A scrip condition like this might do it:
{ my $Transaction = $self->TransactionObj;
   my $Creator = $Transaction->CreatorObj->Id;
   my $Ticket = $self->TicketObj;
   my $Owner = $Ticket->Owner;
   return $Creator != $Owner && $Owner > 12;
}

The "$Owner > 12" condition prevents the scrip from firing if the ticket 
owner is Nobody, SystemUser, or RT's Root (at least on my 3.6.3 system).

Regards,
Gene

At 01:25 PM 7/12/2007, Gary Oberbrunner wrote:
>Hi folks -- I'd like rt to notify the owner if correspondence or comments come
>in, but not if the correspondence/comments are by the owner.  Possible?  Easy?
>
>Actually what I'd like is if *anything* changes in the ticket and the change
>is by someone else, I'd like the owner to get notified.  Do I need a scrip per
>change type or is there one global condition?
>
>thanks!


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University