Antw: Re: [rt-users] Users seem to be created automagically

[jmoseley at corp.xanadoo.com]

In your previous post, you mentioned that sometimes you want to create a
particular user, but can't because this new users email address is already
taken by a user that got automatically created.

To fix that, you do exactly what you are doing - you manipulate/change the
address of the inactive user, then create the new user with the correct
email address.

Yes, you can merge users.  There are examples of how to accomplish this in
the Wiki (I think) as well as archived postings to this list.  I would
search there first.


James Moseley




                                                                           
             "Stefan Marx"                                                 
             <Stefan.Marx at SCHO                                             
             BER.DE>                                                    To 
             Sent by:                  <rt-users at lists.bestpractical.com>  
             rt-users-bounces@                                          cc 
             lists.bestpractic                                             
             al.com                                                Subject 
                                       Antw: Re: [rt-users] Users seem to  
                                       be created automagically            
             07/13/2007 08:28                                              
             AM                                                            
                                                                           
                                                                           
                                                                           
                                                                           




Hi
...
>> But those users are disabled by default - they don't have
> permissions.  The
>> reason you don't see those users in the drop-down list is because
you
> need
>> to select 'include disabled users in search' at the bottom of the
> screen.
>
> No. I find them in only 1 or 2 places, and never in the normal users
> list, regardless if I enable the view of disabled users.

Ooookay, I found out how to find them... Just a % in the search
field...

But is there a way to somehow merge them together or clean them out
consistently? Because I can find the same user with at least three
different versions of his email address or typos of it and the like. For
now it seems I have to learn some more SQL...

Regards, Stefan
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com