[rt-users] Re: RT 3.4.5 not showing transactions

[Alex Moura]

On 2007/7/11, Alex Moura <alexsm at gmail.com> wrote:
>
> (...)
> The only log of the server about the problem is this, that is
> registered everytime some client opens a problematic ticket.
>
> [Wed Jul 11 16:13:39 2007] [warn] FastCGI: server
> "/usr/local/rt3/bin/mason_handler.fcgi" (pid 55127)
> terminated due to uncaught signal '11' (Segmentation fault)

Hello,

Got more information about the issue. I've installed RT 3.6.3
in another environment running mysql-5.0.41 and made a copy
of our production RT database to this environment.

In this test environment, I've got these error messages from
the apache's virtual server:

===================================================
[Tue Jul 10 20:25:49 2007] [error] [client 200.143.192.54] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
value in pattern match (m//) at /usr/local/rt3/lib/RT/Interface/Web.pm
line 1637.

[Wed Jul 11 20:57:17 2007] [error] [client 200.143.192.54] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
value in pattern match (m//) at /usr/local/rt3/lib/RT/Interface/Web.pm
line 1390.

[Wed Jul 11 20:58:03 2007] [error] [client 200.143.192.54] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" stderr: Use of uninitialized
value in string ne at /usr/local/rt3/lib/RT/Interface/Web.pm line
1481.
===================================================

All errors lead to different subroutines. Two of them seem identical
error messages, but each one points to different parts of the RT's
perl module  /usr/local/rt3/lib/RT/Interface/Web.pm

Lab environment installed packages:

apache-1.3.37_2
mod_perl-1.30
mysql-client-5.0.41
mysql-server-5.0.41
p5-DBD-mysql-4.005
p5-DBI-1.53
p5-Devel-Symdump-2.0604
p5-Error-0.17.008
p5-FastCGI-0.67
p5-GD-2.35
p5-GD-Graph-1.43.08
p5-MIME-Tools-5.420,2
p5-Scalar-List-Utils-1.19,1
p5-Storable-2.15
p5-Term-ReadKey-2.30
p5-Test-Harness-2.64
p5-Test-Simple-0.66
p5-Time-HiRes-1.9703,1
perl-5.8.8

Thanks for any tips,

--
Alex