[rt-users] Grant ModifyTicket but not allow to send Reply

[David Svejda]

Hi,

as far as I understand, acl rule ModifyTicket somehow includes the
ReplyToTicket permission.

Is there any possibility to grant users or groups to ModifyTicket (so
they can move tickets from Queue to Queue or change the Status etc.) but
still to prevent them from posting a Reply (ReplyToTicket)? I want to
grant ReplyToTicket only to selected users/groups.

I was trying but haven't found any suitable ACL rules combination. Is it
in principle possible or it will require some core programming?

I'm using RT 3.6.4 with RTFM 2.2.0RC5

Thank you for any advice or pointing me to the right direction.


David