[rt-users] Autoreply scrip doesnt execute

[Gene LeDuc]

Hi Tom,

Try naming your local template Autoreply

If a queue template has the same name as a global template it will be used 
instead of the global.  I think this is what you want.

It would seem that your scrip should work, but it might be that RT only 
triggers one scrip per transaction and that the global OnCreate is winning 
the coin toss.  Early on I disabled every global scrip and just create the 
ones that I need locally.  This way there are no surprises when RT sends a 
reply that I didn't want sent.  I do have 1 global scrip, but I wrote it 
and I know that I want it to work across all queues (it's an e-mail 
password reset scrip).

Regards,
Gene

At 04:38 AM 7/22/2007, Tom Storey wrote:
>This afternoon I installed RT 3.6.4, Ive setup a queue, I can email into 
>it, I can get a response to say a ticket has been created, but I cannot 
>seem to get it to reply with my own custom message.
>
>Unless Im missing something so bleedingly obvious, this is what Ive done:
>
>1. Click on Configuration, Queues, select my queue, click Templates, and 
>create a template
>2. click on Scrips, then New scrip, and add a scrip using the following 
>parameters:
>
>Description: Requestor creates ticket
>Condition: On Create
>Action: Autoreply To Requestors
>Template: the template I created above
>Stage: TransactionCreate
>
>3. send a new test email to my queue
>
>However, I still receive an auto reply message as per the global default 
>template.
>
>Have I missed something, or is it not working as it should?


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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