[rt-users] Command by Email -- Extended Mailgate Error/How to disable vcard input?

[Chris Nelson]

Hi list,

I currently use RT 3.6.3 and the extension Command By Email and am 
having issues with users who attach vcards and sometimes forwarded email 
to RT.  I want to continue the functionality of allowing tickets to be 
created/modified/updated via email as that is a very handy way to 
interface with RT, but I was wondering if anyone had a scrip or any 
suggestions on how to get command by email to "ignore" certain words 
like "To:" or "From:" or any vcard input.  A snippet of a recent 
vcard-caused mailgate error is below:

Failed command 'n: Engen;Brian'
Error message: Command 'n' is unknown

Failed command 'version: 2.1'
Error message: Command 'version' is unknown

Failed command 'tel;work: x8316'
Error message: Command 'tel;work' is unknown

Failed command 'end: vcard'
Error message: Command 'end' is unknown

Failed command 'email;internet: <REMOVED>'
Error message: Command 'email;internet' is unknown

Failed command 'title: Software Engineer'
Error message: Command 'title' is unknown

Failed command 'begin: vcard'
Error message: Command 'begin' is unknown

Failed command 'adr: Suite 500;;<REMOVED>'
Error message: Command 'adr' is unknown

Failed command 'fn: Brian Engen'
Error message: Command 'fn' is unknown


-- 
Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814

208.415.0588 (Office)
509.294.1835 (Cell)
208.664.2720 (Fax)
cnelson at nighthawkrad.net (email)
http://www.nighthawkrad.net (Web)

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