[rt-users] Re: Custom field problem

[Andreas Vögele]

Sean writes:

> All,
>
> Not sure if this is two seperate questions or not. 
>
> I am running RT 3.6.4.
>
> I am trying to create a custom field that I want to be
> mandatory. Basically, Im not concerned if it's there when the ticket
> is created, but when my RT admins close the ticket (always through
> the GUI, not through email or anything) I want to make sure they
> have selected one of the values.  [...]

You can write a scrip that reopens the ticket unless the custom field
is set.  This solution isn't nice but easy to set up.