[rt-users] Populating the User -> Preferences (LDAP related?)

[mailing list]

Solved!

OK, I solved my issue(s).  Edit RT_SiteConfig.pm file and change the
     Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any 
information for any of the field.  Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.


--- mailing list <sunlist at yahoo.com> wrote:

> RT 3.6.3 running on Solaris 10.
> 
> How can I get RT to populate all the fields in the User-Preferences
> (Identity)
> portion via LDAP?  or can I setup LDAP to ignore all other fields except for
> username/password and fill out the User Preferences manually?  I've been to
> http://wiki.bestpractical.com/view/LDAP and irc.perl.org and join #rt but no
> resolution yet.  Thank you.
> 
> Below is from /var/adm/messages, not certain if anything in there helps.
> 
> Jul 24 11:50:36 net-3 RT: Trying LDAP authentication\n
> Jul 24 11:50:36 net-3 RT: RT::User::IsLDAPPassword Found LDAP DN:
> uid=mike,ou=people,dc=domain,dc=edu\n
> Jul 24 11:50:36 net-3 RT: RT::User::IsLDAPPassword AUTH OK: mike
> (uid=mike,ou=people,dc=domain,dc=edu) (/opt/rt3/lib/RT/User_Local.pm:227)\n
> Jul 24 11:50:36 net-3 RT: RT::User::IsPassword auth method IsLDAPPassword
> SUCCEEDED\n
> Jul 24 11:50:36 net-3 RT: Successful login for mike from 192.168.1.5
> (/opt/rt3/share/html/autohandler:256)\n
> Jul 24 11:50:37 net-3 RT: RT::Date used date::parse to make 1970-01-01
> 21600\n
> 
> Jul 24 11:51:29 net-3 RT: RT::User::CanonicalizeEmailAddress : called with
> "mike at domain.edu" by RT::User /opt/rt3/lib/RT/User_Overlay.pm 561\n
> Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo called with baseDN
> "ou=People,dc=domain,dc=edu" and filter "mail=mike at domain.edu" by RT::User
> /opt/rt3/lib/RT/User_Local.pm 337\n
> Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo :
> ou=People,dc=domain,dc=edu mail=mike at domain.edu =>  EmailAddress: , Name: ,
> RealName:  (/opt/rt3/lib/RT/User_Local.pm:568)\n
> Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo called with baseDN
> "ou=People,dc=domain,dc=edu" and filter "mailRoutingAddress=mike at domain.edu"
> by
> RT::User /opt/rt3/lib/RT/User_Local.pm 337\n
> 
> Regards,
> 
> Mike
> 
> 
>        
>
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