[rt-users] One email address, two queues

[Mathew Snyder]

I searched through the archives but didn't see anything that may have pertained
to this.

I have two queues: CustomerCare and CCEng (CustomerCare for Engineering).  Is it
possible to have one email address for both of these queues so that if a ticket
is moved from one queue to the other it can still be handled using a single
email address?

To clarify, suppose I have a ticket.  It is sent in from the customer to
customercare at company.com.  This places it in the CustomerCare queue.  It then
gets moved to CCEng as it is an engineering related request.  After moving it to
 the CCEng queue, the customer sends in a comment on it via
customercare at company.com and it reaches the ticket in CCEng.

Possible or no?

Thanks,
Mathew
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