[rt-users] One email address, two queues

[Roy El-Hames]

Matthew;

> How is your aliases file set up?  I haven't added the CCEng alias to mine and my
> responses TO the ticket are getting through however, I'm not getting the servers
> responses FROM my ticket.
>
>   
Is that because of the NotifyActor thingy (sorry can't remember the 
actual function), but in some RT setups RT would not send a notification 
to the submitter of the update ..
Have you checked that??
Roy

> Keep up with me and what I'm up to: http://theillien.blogspot.com
>
>
> Toby Darling wrote:
>   
>>>> How would the aliases file be configured for this.  As it is,
>>>> CustomerCare uses
>>>> "--queue customercare"  while CCEng uses "--queue cceng".
>>>>   
>>>>         
>>> Trying to keep up with you :¬) , yes cause the email alias can only
>>> point to 1 queue ( as far as I know), however this should n't effect
>>> your customer experience ..
>>> Best bet to try it ..create a ticket via email move the ticket to
>>> another queue, etc etc ..practice makes perfect or something like that ..
>>>       
>> This is how we've got RT set up - multiple queues, one email address. If
>> it's a reply to an existing ticket 'the right thing happens' and it gets
>> added to the ticket, if not, a new ticket is created in the queue
>> specified in aliases.
>>
>>
>> Cheers
>> Toby
>>
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>
>