[rt-users] CC not receiving email

[Kenneth Crocker]

Mike,


	Do you have a scrip with the condition set to "On Status Change" with 
the action set to "Notify Others"? If you specifically want only certain 
status changes, then you need to make the condition "User Defined" and 
write a perl scrip something like

return ($self->TransactionObj->Type eq "Status" && 
$self->TransactionObj->NewValue eq "xxxxxx");

where xxxxxx equals the status you want the action to react to.

Keep in mind that "Cc's" as watchers are not the same as "cc's" in the 
people section of a ticket.

Hope this helps.


Kenn
LBNL

mailing list wrote:
> I was able to disable LDAP to use the all the fields in opening a new ticket
> without LDAP externally verifying all the fields.  However, I ran into a new
> problem, when opening a new ticket, email address in the Cc field is not going
> out.  I've searched the list and found that I possibly might need to edit the
> RT_SiteConfig.pm file and modify the $ParseNewMessageForTicketCcs and/or the
> $RTAddressRegexp setting.
> 
> However, I do not see any of the above parameters in RT_SiteConfig.pm, do I
> need to add/modify or do something different to get email address in Cc field
> going out?  Additionally, email does go out to the Requestor and Admin Cc, just
> not for the Cc.
> 
> RT 3.6.3 on Solaris 10.  Thank you.
> 
> Regards,
> 
> Mike
> 
> 
> 
>        
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