[rt-users] rights for create ticket in queue drop down

[Kenneth Crocker]

Roy,


	We are getting ready to move to RT 3.6.4 and are testing just about 
everything (we believe in heavy regression testing as well as for the 
new stuff) and have learned a few new things about privileges. the 
"SeeQueue" right basically lets a person create a ticket in that Queue 
(via drop-down if they also have the "CreateTicket" right for that 
Queue). The "ShowTicket" rights seems to be related to a user finding 
tickets via Search/Query. For us, we allow some users to "SeeQueue" and 
"CreateTicket" so they can create tickets but they cannot find the 
tickets individually when in the web. Together, they allow a person to 
create and look at the tickets. We give those rights at the Role 
"Requestor" level per Queue (different Queue's want different levels of 
visibility for their users). "ShowComments", "CommentOnTicket", and 
"ShowOutgoingEmail" are rights we reserve for our support groups along 
with "ModifyTickets", etc. (BTW, the "CommentOnTicket" is superfluous if 
the "ModifyTicket" is granted). Hope this helps.


Kenn
LBNL

Roy El-Hames wrote:
> Hi there;
> 
> What rights should be granted to users on queues so these queues are 
> visible from the New Ticket in Drop down ..
> and also from the Queue drop down in the Basics section ..
> What I want is for some users to be able to create tickets and move 
> tickets to a particular queue, however they should n't see the ticket 
> listing or search in any of these queues (ie the SeeQueue right shows 
> more that I would like) ..
> Any pointers will be appreciated ..
> 
> Roy
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com
> 
>