[rt-users] Problem with OnQueueChange scrip

[Roy El-Hames]

Hi Mathew;
1- What don't you create a queue scrip/template instead of global one, 
ie create you scrip with

Condition: On Queue Change
Action: Notify Requestors
Template: Global template: MoveToCCEng
Stage: TransactionCreate

  in/on your CCEng Queue

2- If you have a defined Condition or/and action then the system wont 
look in the custom boxes .. if you want custom condition then change the 
Condition to User Defined.same for Action etc ..

Regards;
Roy

Mathew Snyder wrote:
> I've created my template under Global.  I've also set under Global the scrip with:
> Condition: On Queue Change
> Action: Notify Requestors
> Template: Global template: MoveToCCEng
> Stage: TransactionCreate
>
> I need this to fire off only when a ticket is moved to the CCEng queue.  I'm
> guessing that I need a Custom Condition which will check that the queue is
> actually the one in question.  However, I don't think I know what I should be
> making it look like.
>
> Perhaps
> if (($self->TransactionObj->Type eq "Queue") and
> ($self->TransactionObj->NewValue eq "CCEng")) {	
> 	return 1;
> }else{
> 	return undef;
> }
> is what I'm looking for?  But that doesn't work either.
>
> Can someone shed some light please?
>
> Thanks,
> Mathew
>