[rt-users] Google Summer of Code

[Kris Boutilier]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Jesse Vincent
> Sent: Wednesday, February 28, 2007 11:30 AM
> To: rt-Users Users
> Subject: [rt-users] Google Summer of Code
> 
{clip}
> 
> What would you like to do/see done as part of a RT summer of 
> code project?
> 

SOAP/REST interfaces have already been mentioned. I'd really like to see
whatever comes out of that decision leveraged to build a decent, tightly
integrated framework for an IVR interface using Asterisk (a-la the now
obsolete http://www.voip-info.org/wiki/view/Asterisk+Request+Tracker). 

Given the wide audience acceptance both the RT and Asterisk projects
have already developed in their particular fields it would seem to be
really good fusion - imagine unpacking an RT installation, unpacking an
Asterisk installation, stirring in some basic configuration and voila! a
telephony user interface to go along with the already great email and
web UIs - all without needing to add expensive, telephony-specific
hardware.

A dash of Sphinx (http://www.voip-info.org/wiki/view/Sphinx), a pinch of
Festival (http://www.voip-info.org/wiki/view/Festival) all rolled up in
a nice VoiceXML wrapper (http://www.voip-info.org/wiki/view/VoiceXML)
and it starts to sound like a pretty flexible toolset for doing large
scale customer relationship management projects outside of the IT
domain.

Hmmm, perhaps I'm dreaming... ;-)

Kris Boutilier
Information Services Coordinator
Sunshine Coast Regional District