[rt-users] AutoreplyToRequestors scrip behavior

[Sarah Pomerantz]

When a requestor sends in an email to create a ticket, the ticket is  
created successfully in the appropriate queue. Further correspondence  
on that ticket is successfully emailed to the appropriate contacts.  
However, when the ticket is created, no email is ever sent back to  
the requestor. I have the global scrip OnCreate AutoreplyToRequestors  
active. Also, the ticket history does show emails sent as a result of  
correspondence on the ticket, but does not show emails sent through  
the Autoreply scrip. This makes me think that the emails are not  
being generated in the first place, rather than failing to be  
delivered to the appropriate parties.

I've checked the mailing list archive and found a similar problem was  
reported in the past - another user recommended:
"Look at the "Logging" options within config.pm, and see if you can  
get some debugging info sent to the logfile."

I have a log file which I can post to the rt-users list, if that  
would be helpful. I am using RT 3.6.3. Please advise how to  
troubleshoot this, I'm quite new to the RT system so may have  
overlooked something simple in the configuration. Thank you.

___
Sarah Pomerantz
sarah at bottlenose-wine.com


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