[rt-users] RT-Action Notify Group / Call from RT Crontool

Torsten Brumm torsten.brumm at googlemail.com
Fri Mar 2 09:36:58 EST 2007


Hi Rus / RT Users,

i'm trying to use rt-action-notify-group from RT-CRONTOOL.

My Command:

./rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Stan
RT::Condition::UntouchedInHours --condition-arg 1 --action
RT::Action::NotifyGroup --action-arg 'TESTESCALATION'

If i fire this, i get the following error under RT 3.6.3.:

[Fri Mar  2 14:33:12 2007] [crit]: Can't call method "Parse" on an undefined
value at /opt/rt3/lib/RT/Action/SendEmail.pm line 118.
(/opt/rt3/lib/RT.pm:346)

Stack trace:
        RT::__ANON__() called at /opt/rt3/lib/RT/Action/SendEmail.pm:118
        RT::Action::SendEmail::Prepare() called at
/opt/rt3/lib/RT/Action/Notify.pm:65
        RT::Action::Notify::Prepare() called at ./rt-crontool:166
Can't call method "Parse" on an undefined value at
/opt/rt3/lib/RT/Action/SendEmail.pm line 118.

Whats going wrong? Can i call this Action from Crontool or is it only for
the WebUI ???

Help pls....

-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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