[rt-users] Requestor can't see outgoing mail in Self Service

[Gene LeDuc]

It looks like a bug to me.  The only way I've been able to allow an 
unprivileged requestor to view outgoing e-mail is to turn him into a 
privileged user.  Privileged users get a different Display.html than 
unprivileged users, and I think that's the difference.

I'm probably over-simplifying the program, but I grepped the source tree 
looking for 'ShowOutgoingEmail' and it only showed up in 
Ticket/Update.html.  I would have expected to see it in a display-related 
file like Display.html or ShowEmailRecord.html.

Unfortunately I'm not a perl guru and can't completely grok the difference 
between SelfService/Display.html and Ticket/Display.html.  Or it might be 
something in ShowEmailRecord.html, but I'm not seeing the "Abort" message 
anywhere and don't know whether the Abort function would cause the new 
window to open to the SelfService page instead of displaying the requested 
e-mail.

At 09:03 AM 3/2/2007, Joe Casadonte wrote:
>On 3/1/2007 3:16 PM, Gene LeDuc wrote:
>
>>Is this a bug or expected behavior?  Have I given the Requestor role the 
>>appropriate rights?
>
>Just eyeballing it, it looks OK.  Have you tried turning on debugging and 
>looking in the log?


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University