[rt-users] Creating tickets from external form

[Mario Gomide]

Hi there!

Since nobody answered and I haven't found a reasonable solution, I'm 
asking again...

I'm thinking of creating a static field (from wich I can fill from an 
external form as described before), and create a field on the Ticket table.
Any other (better) ideas? Can I do this without affecting the rest of 
the system?

I appreciate your help.

Mario Gomide


Mario Gomide escreveu:
> Hi,
>
> I use some external application to generate service requests.
>
> This application posts its contents to RT via an html form. That means 
> that the contents are passed via URL as follows, for example:
> <form 
> action="https://my.rt.site/rt/Ticket/Create.html?Queue=int&Subject=Text&Content=text" 
> method=GET>
> Then I get to the Create.html page to fill in other fields and confirm 
> the creation, which means that I can't use "create by mail" (unless I 
> can confirm and fill in other fields).
>
> How do I pass custom field values through the URL? My custom fields 
> are in all the queues, so I don't have to worry about de 
> queue-dependancy of each CF.
>
> Thank you very much!
>
> Mario Gomide
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