[rt-users] Custom Fields in Ticket Transactions do not appear on Query Builder

[Carlos Ramon Lopez Midence]

Hello: I am sorry if this has been discussed earlier but I did not find 
anything on this particular subject

I have two custom fields that are applied to all the queues that I have, 
everybody has right to see, modify and administer the custom fields. One 
custom field applies to Tickets and the other one applies to Ticket 
Transactions. The one that applies for the Ticket appears on the Query 
Builder and I can create queries off of it. The one that applies after a 
ticket transactions such as resolved does not appear on the query Builder 
and I cannot do queries on it.... and I would like to do queries for both 
custom fields....

Using Rt3.6.3 Packaged Version on FC6 working great....

Any pointers to what should I do will be appreciated....


Carlos Lopez

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