[rt-users] Only disabled General queue available in 'New ticket in' dop down box

[Kenneth Crocker]

Justin,


	Just a couple of thoughts:
	By allowing the system group "privileged" to "SeeQueue", "ShowTicket", 
"CreateTicket", "ReplyToTicket", you allow any UserId (make sure the 
user ID box "Let this user be granted rights" is checked) in the system 
to see what's in that Queue. In the future, you may want to 
differentiate which users can see what is in particular Queues. When 
signed in as "root" or with a "SuperUser" Id, you may have the "include 
disabled queues in listing" box checked.
	As to why "privileged" users see nothing in the drop down box, make 
sure their UserID configuration has the box checked that allows them to 
be granted rights. Hope this helps.

Kenn
LBNL

justin at brighton.ac.uk wrote:
> Hi all!
> We're new to RT and it looks amazing!
> 
> We have two problems. I've searched the Internet to no avail and I even 
> have the RT Essentials book.
> 
> Firstly I created two new queues and disabled the default General queue.
> The root user's RT home page the "New ticket in" drop down box only 
> shows the General queue! (same with the quick ticket creation drop down 
> box).
> Privileged users cannot select even the General queue - there are no 
> queues to select.
> I've added the SeeQueue right to both new queue's Group Rights (as well 
> as CreateTicket and ReplyToTicket) as RT Essentials instructs.
> 
> Secondly despite the General queue being disabled I can still create a 
> ticket in this queue. Is this normal behaviour?
> This may not be an issue if the first problem above is resolved so we 
> don't have the General queue on the list of available queues to create a 
> ticket.
> 
> Many thanks,
> Justin
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