[rt-users] disappearing queues

Mathew theillien at yahoo.com
Fri Mar 23 13:09:59 EDT 2007


Instead of using 3.5.7 you should upgrade to the 3.6 branch.  The 3.5
branch is the development branch for 3.6.  Many bugs have been fixed and
it is the official, stable release.

Mathew

Steve Ao wrote:
> Using RT 3.5.7. on FC5. Nothing reported missing on make test.
> 
> Installed and in "production".  However, a problem has arisen.
> For a new project, I created a group and added existing privileged
> users.  I created a 2 Queues for the project and assigned that Group:
> 
> CommentOnTicket, CreateTicket, ModifyTicket, OwnTicket,
> ReplyToTicket, SeeQueue, ShowTicket, ShowTicketComments,
> StealTicket, TakeTicket
> 
> on those Queues.  When any one of those users logs into RT, the
> Queues do not appear simultaneously, if at all, in the "Quick Ticket Creation"
> or "New Ticket"(upper right) drop downs. It is almost a different set
> of the 2, whenever the page is refreshed. Logging out and logging
> back in again makes no difference. What to do?
> 
> TIA
> 
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