[rt-users] Scrips: User Defined actions and Templates

[Gene LeDuc]

Hi All,

I want a scrip to use both a User Defined action and a template.  My 
understanding is that selecting User Defined for the action means that the 
template won't get run.  It would be nice to run my "prep" code to modify a 
ticket, launch the template, then run my "cleanup" code.  Is there a 
command that I can put into my custom action that will launch either an 
arbitrary template or the one that is in the Template field?

Thanks,
Gene



-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University