[rt-users] Problems after modifying search "unowned tickets"

[Nico -telmich- Schottelius]

I just upgraded to 3.6.3 (so far no problems) and tried the

"Reset to default" button in Prefs->RT at a glance, which does not
change anything.

I was told that there should also be such a button below
Conf->Global->Rt at a glance, but there it is non-existent.

So situation unchanged, still waiting for any hint, whether
an update or something to the db could repair it.

Nico -telmich- Schottelius [Tue, Mar 27, 2007 at 11:09:12AM +0200]:
> Hello dear list,
> 
> I've the problem, that the tickets shown in
> "XX newest unowned tickets" on the frontpage are not clickable anymore.
> 
> Using RT 3.6.1 on freebsd/ports.
> 
> What I did that it happened that way:
> 
> - I logged in as superuser and wanted not to see the windows queue;
>   So I hit "edit" next to "XX newest unowned tickets",
>   followed to "Search - Unowned Tickets" and added
>   "AND Queue != 'windows'". I saved the search as
>   "[_1] newest unowned tickets"
> 
> - After I recognized that this is a global change, I tried to revert it
>   by simply deleting the additional condition. The list was intact after
>   that, but nothing is clickable on the "unowned tickets" list since
>   then.
> 
> - Also, if I click the link on the topic "XX newest unowned tickets" the
>   search result is again not clickable.
> 
> - I tried to fix it through changing the display columns in the search,
>   but that did not work
> 
> - Then I found and followed the description in
>   http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance,
>   section "Problems". The result is:
> 
>   - other users now have a take button
>   - I don't have that
> 
> - What I would like to have is simply the situation it was before doing
>   any change to the search.
> 
> - Can I
>    a) restore the original search somehow?
>    b) reset my personal view, so that it is not different from others?
>    c) reset the "Display Columns" section in the search, so it is as
>    before?
> 
> I though perhaps there is a 'reset' button, but did not locate it.
> 
> Now I understand why most people do not recommend to work as
> superuser...
> 
> Thanks for any hint!
> 
> Nico
> 
> -- 
> Think about Free and Open Source Software (FOSS).
> http://nico.schottelius.org/documentations/foss/the-term-foss/
> 
> PGP: BFE4 C736 ABE5 406F 8F42  F7CF B8BE F92A 9885 188C



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-- 
Think about Free and Open Source Software (FOSS).
http://nico.schottelius.org/documentations/foss/the-term-foss/

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