[rt-users] Give someone rights to a ticket, without notifications

[Drew Barnes]

Make a Supervisor group with all appropriate rights?

Jason Long wrote:
> A few months ago someone asked about adding a custom watcher type 
> (called "Solver") and it was suggested use a custom field instead.
>
> I think I have a similar need, but I want to be able to assign the 
> watcher rights as well, which I can't do with a custom field.
>
> Specifically...
>
> I want to define a new role, called e.g. "Supervisor", that should 
> have full access to the ticket, but should not receive notifications, 
> unless they're also a Requestor, Cc, or AdminCc, which do receive 
> notifications.
>
> In other words, I want to assign someone rights to a ticket without 
> putting them on the notification list.
>
> Any ideas how to handle this?
>
> Jason
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati