[rt-users] Assorted doubts

[José de Paula Eufrásio Júnior]

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Hello,

I just 'won' the responsability of taking care of our RT system and
make some customizations.

Right now I'm trying to fix/customize the following, using RT 3.6.3:

 * "worked time" is show in minutes only. Even when I select "hours"
in the dropdown menu. I set it to 'hours' and submit the comment, and
the comment shows '<number> min' on the worked time. We translated
almost all RT interface and "hours" in the dropdown is currently in my
native language, but I suppose that this is not the cause...

 * Is there a way to make the child ticket (sub ticket) creation to
show in the main ticket's history? (I think this is a component, not
standard from RT)

 * Where can I find a 'reference' to the query language? I must create
some queries based on the user group (like, all tickets from all users
in group 'field-support') but the "MemberOf" stuff from the queries
seems to refer to tickets and not users...

[]s
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